Don’t worry! Here are a few steps you can take:
- Check your spam or junk folder—sometimes confirmation emails can end up there.
- Use our Order Lookup Tool to access your tickets and booking details. You’ll need to enter the email address and phone number used during purchase. Be sure to use the same format, including any country code, if applicable.
- Still no luck? Bring the payment card used for the booking and a valid photo ID to the attraction. Our team can look up your order and issue your tickets on-site.
- If you continue to experience issues, please fill out our online support form and a member of our team will be in touch to assist you.